Numerous cases exist among Government officials including Grama Niladharis not knowing the language spoken by the people of their own division, resulting in the lack of an official whom one can address in one’s own language, when visiting government department.
Routine procedures from lodging a complaint at a police station, seeking health care at a govt. hospital, applying for compensation or pensions, obtaining licenses, registering a birth, death or marriage, or traveling are made experiences of anxiety for any Sri Lankan who does not know Sinhala.